Frequently Asked Questions

 You can pay through: PayPal, Binance, Swift, or Wire Transfer  (Bank of Panama). 

1. Contact Us
   If you have any questions, feel free to reach out to us through any of our communication channels. Our team is here to help!
    
2. Visit Our Website
   Go to the "Join Us" page on our website. There, you’ll find the Enrollment Form, where you can review all the Terms and Conditions and provide the required information. The form takes no more than 5 minutes to complete.
    
3. Choose a Subscription Plan
   On the same page, you’ll see all the subscription plans we offer. Select the one that best suits your needs.
    

And that’s it! You’re ready to start your learning journey with us! 

 Once you complete the enrollment process, you'll need to create an account using your email and a password of your choice. After doing so, you’ll receive two emails:

1. The first email will contain a link to our comprehensive User's Guide, a valuable resource that likely answers many of your initial questions.
2. The second email will provide access to our booking page, where you can schedule your sessions.

Once you have access to the Booking page you'll need to choose the "First Class" option for your initial booking. 

 Access to the booking page will be provided within 12 hours of completing the enrollment process and creating the account. 

For subsequent classes, you can select the "Spanish Classes" option. Choose the date and time that best fits your schedule and reserve your spot. If the available times don't quite suit your needs, please email us at booking@uniquelc.com with your preferred schedule, and we'll do our best to accommodate you.

 The classes are personalized, so when you schedule a session, you'll have a one-on-one Zoom meeting with your instructor. Each session combines grammar instruction with interactive activities and real-world conversations, all tailored to your learning pace for the best results. 

 Our course is designed to accommodate your learning pace. That's why we offer the option to pay for every level before you start them, fitting your budget. 

The classes are conducted using the Zoom platform.

Each class lasts 50 minutes.

 Take advantage of our special opening promotion! Everyone who registers for the course will receive a 10% discount as part of our online academy launch offer, available until April 2025. Plus, you'll get a free assessment to ensure you start at the level that best suits your current skills. 

 We do not have recurring monthly or annual subscriptions. However, you will receive an email each month reminding you to make the payment for the next month of service. 

You can cancel your subscription at any time. Service will be retained throughout your subscription period.

• The cancellation period for the course is 7 days from the time of payment. If the student has not started the course during this period, a full refund of the amount paid will be issued. 
•  If the student attends at least 2 classes during the first days of enrollment (7 days) and decides to cancel their subscription, a refund of 85% of the initial payment will be issued. 
•  No refunds will be issued after the first week of the course, except in cases of force majeure. 
•  If the course cannot be conducted due to technical issues or cancellations by the academy, a 100% refund will be issued. 
•  If the student faces unforeseen and justified circumstances (such as health issues, family emergencies, or relocation), the course may be rescheduled for a future date. 

• If the student does not attend the classes without prior notice or justification.
• If the student cancels outside the deadlines established in this policy.
• If the student is not satisfied with the course but has not attempted to resolve the issue (e.g., requesting a change of level).